Client Support Channels
A One–Hour Response Time Guarantee
All your support requests will be dealt with in no more than 60 minutes after the ticket or e–mail is submitted. If your case needs further assistance from a sysadmin, we will direct the support ticket or the e–mail to the person on duty and we will leave a note to let you know that more time will be needed for finding the best solution. If you order our Optional Managed Services package, all of the server management services included there will be executed whenever you decide.
A Top–Notch Client Support Service
We will be at your disposal 24–7–365 to respond to any inquiries that you may have connected with our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help tackling server administration procedures, you can examine our Optional Managed Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Our Web Site Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most instructional articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each section of the hosting Web Site Control Panel.