Despite the fact that this isn't the keyfactor in order to identify a trustworthy cloud hosting company from a bad one and a reseller from an actual provider, being able to call and talk with a live person is an indicator that you are not dealing with a one-person company and that you'll be able to reach somebody any time you're in need of assistance. The telephone support for website hosting services may vary from standard to dedicated, therefore the issues which can be resolved through a phone call vary depending on the particular supplier. In the general case, these matters are more basic and include billing or 1st level tech issues because more difficult problems usually need a support ticket where both you and the sysadmins can track the proceedings with a specific issue. Nevertheless, having the option to phone call your service provider will save you a lot of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your hosting account.

Phone Support in Cloud Hosting

In case you choose to purchase one of our Linux cloud packages, you can get in touch with our support team over the phone for 14 hours a day. We will assist you in choosing the perfect plan for your websites as we think that it's better to discuss these issues with a live person. If you already have an account, we're able to help you with all of your sales/billing questions and / or general issues, even with some technical matters that don't need a long time or escalation to a system administrator because it'll be better to open a ticket for time-consuming troubles so as to have all the communication in a single place. We now have telephone numbers in the United States, the UK and Australia, so you can call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we offer include live phone support for 14 hours a day. In case you are not sure which plan is suitable for your websites, you would like to learn more about a package's features or you need any other kind of information about our solutions, you're able to call any of the local phone numbers that we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. In case you currently have an account, you'll be able to get in touch with us about sales and general matters, although we're often able to assist with a lot of tech issues as well. For entirely tech problems you should take advantage of our integrated ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option if your trouble requires extra time to be resolved or it has to be escalated to our sysadmins.