A live chat is a real-time method of communication between a web hosting company's support team and its clients. It's a very efficient method to receive some info about the web hosting services or have some problem resolved because you are talking to a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the lower possibility of mistakes any time you exchange data such as usernames or domain names, the more rapid response time as the communication is live and the fact that you do not have to stay on the chat all the time - you're able to do something else entirely while the agent examines the issue in question. What's more, you are able to connect with a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone fees that you will have to pay if you are calling to a different country.

Live Chat Support in Cloud Hosting

As part of the support services that we offer for our Linux cloud packages, we now have live chat support that is online 24x7, even on holidays. You will be able to contact us no matter if you already own an account or not, considering that we will help you with nearly anything, ranging from providing you with basic information about our services in case you aren't a customer yet and you're thinking about ordering one of our plans, to assisting you with creating an email account in an email client. A part of the issues are more complex and time-consuming, which means that you'll need to use the ticketing system that is integrated in our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we provide with all our Linux semi-dedicated hosting packages, you'll be able to get the replies for any questions you may have or get numerous issues taken care of instantly. The service is online each and every day, therefore you are able to speak with an agent even on holidays and weekends. In the event that you are unsure which plan is better for your sites or if our cutting-edge cloud hosting platform matches some system requirements, you can come on the live chat before purchasing anything. If you're an active customer, you'll be able to find more info about account settings, billing issues as well as a number of common technical problems you may experience, for instance when you are unable to set up an e-mail account in a client on your computer. Our live chat can save you time and effort regardless where you are or when you contact us.