In case you have purchased a hosting package and you have certain enquiries regarding a concrete feature/function, or in case you’ve bumped into a certain issue and you require help, you should be able to contact the respective customer support team. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, due to the fact that the easiest way to solve an issue most often is to open a ticket. This kind of correspondence renders the responses sent by both sides easy to track and enables the customer service team representatives to escalate the issue if, for instance, a server admin needs to become involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you must have at least 2 different accounts to get in touch with the help desk support team and to actually administer the hosting space. Non-stop switching between the accounts can often be a nuisance, not to mention the fact that it requires quite a while for the majority of web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud packages is not separate from the hosting account. It is included in our full-featured Hepsia Control Panel and you’ll be able to visit it at any particular moment with just a few clicks, without having to log out of your web hosting account. The ticketing system comes with a quick-search field, so you can find virtually any support ticket that you’ve opened in the past, if you need it. Plus, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to handle a specific problem before you actually post a ticket. The ticket response time is no more than 1 hour, which implies that you can get timely assistance at any particular time and if our customer care staff recommends that you do something in your hosting account, you can do it momentarily without the need to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more efficient to manage everything in a single place, which is why we have incorporated a support ticket system into the in-house built Hepsia hosting Control Panel, which is available with each and every semi-dedicated server account. This will enable you to handle the correspondence with our help desk support team together with your storage space, which implies that you won’t need to memorize one more username for a separate interface. You’ll be able to post a new ticket or to track the status of an old one with no more than a few mouse clicks whilst you’re browsing the files within your semi-dedicated account. In addition, you can look through older tickets using a smart search option or check relevant help articles, which provide solutions to commonly met complications. The built-in trouble ticket system is strictly monitored 24/7 with the maximum response time being only 60 minutes, so there’ll always be someone to help you.