24/7 Customer Support in Cloud Hosting
The customer and tech support services for our cloud hosting plans are twenty-four-seven, which means that you can forget all about waiting for several days to get assistance. If you aren't our client yet, you can phone us, chat with a representative or send an e-mail. If you do have an account, you are able to open a support ticket on top of the other three ways of contact. You are able to select the most appropriate way to contact us based on what your location is or the device you are using. We can assist you for almost any hosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get prompt assistance, especially if your web site is not working effectively for some reason. All our Linux semi-dedicated hosting packages feature 24/7 customer and technical support, so that if anything happens, you will be able to use several ways to let us know - phone line with multiple local numbers around the world, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic issues, so in case you don't have an account yet, for example, you can get extra info for our services, or we can assist you with uncomplicated tech issues. The next two options are for strictly tech troubles or everything that is more time-consuming considering that it's much easier track the communication between you and our tech support crew. The warranted maximum reply time for them is merely one hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day to get assistance like you may have to do with various other providers.
24/7 Customer Support in VPS Web Hosting
If you obtain a virtual private server from our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local telephone numbers in the U.S.A., Great Britain and Australia plus a live chat service. If you are a current customer and you require assistance with some technical issue that requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail message and we will take care of the issue and send you a reply within one hour. The response time is warranted 24/7, which includes weekends and holidays, still for the majority of problems it takes less than half an hour to get support. The support service covers the VPS as well as all of the pre-installed software it features, so if you'd like to have help with third-party software, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server plans that we supply come with 24/7 support through several means of communication and with a one-hour max reply time warranty. When you want to learn more about the packages or you have some billing or general questions, you'll be able to phone one of the local numbers that we have internationally or you could use our live chat service and talk to a live agent. For solely technical problems which require some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email, because all these channels are more appropriate to keep track of a specific matter. The reply time for them rarely surpasses 30 mins, therefore you can forget about having to wait for an entire day to receive help. Our support service is available for all server-related issues, including the pre-installed software. In case you want support for third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all of the plans.